Skip To Content

 I forgot my password
You are here:  IT Support > Telephone Services > Billing and Policies

Welcome to Wells College Telecommunications!!

All students are allowed a personal billing number(PBN) that can be used on any college phone.

You do not need to live on campus to take advantage of this service. Voicemail is an additional service offered to students.


If you did not receive your PBN or cannot remember it, contact Joe Dyson in IT Support

All residential rooms are wired for campus dialing. The "phone" jack should be the white jack next to the orange "data" jack. Bring a phone or purchase one from Wells. *NOTE* cordless phones may give you problems in some residence halls.

Protect yourself against unauthorized use of your account!

Use of this PBN is acceptance of policies located on this site.

Follow these simple suggestions:

Protect your code - treat it as you would a credit card
Do not make your card or code number public information
Do not share your code with friends or other students
Beware of anyone watching you dial in public places
Report lost or stolen codes immediately to itsupport@wells.edu
 
Remember - you are responsible for all of the calls made with your student calling code (Personal Billing Number).

COMMON QUESTIONS COVERED BELOW
  • Billing
  • Dialing
  • Fax Services
  • Limits
  • Payment
  • Penalties/Don't Pay Bill
  • PBN Deactivation/Reactivation
  • Wrong Number


How am I billed?

Every month a Wells College bill listing the calls you made within the previous billing period will be sent to your campus post office box. Your bills will be sent out after the 25th of each month. The due date will be the 20th of the next month. Prompt payment of your phone bill will avoid any penalties (refer to not paying your bill below).

  • The May bill will be sent to your billing address, unless you make other arrangements.

What are the Dialing Instructions?

Campus calls - free

To make a campus call: Dial the 4 digit extension number

Local calls - 4.8 cents per minute

To make a local call: dial 16 + your PBN + 9 + telephone number

Long distance calls - 4.8 cents per minute

To make a long distance call: dial 16 + your PBN + 9 + 1 + area code + telephone number

International calls - Check the rates under the calling rates section.

*you must contact Joseph Dyson to make arrangements for International Calling*

To make an international call: dial 16 + your PBN + 9 + 011 + country code + city code + telephone number

Local Directory Assistance - 50 cents per call

Dial 16 + your PBN + 9 + 555-1212

Long Distance Directory Assistance - 95 cents per call

Dial 16 + your PBN + 9 + area code + 555-1212

Calling Card Calls - based on card

Dial 9 & follow the 800 # instructions on card

Where can I send or receive a fax?

Fax services are available at the Campus Bookstore. To inquire about the cost, email the Bookshop at bookshop@wells.edu

Do I have a limit on how many calls I can make?

Student accounts that exceed $100.00 are subject to termination and will be contacted. If you want to know what your bill is at any time during the month, you can contact Joe Dyson at 3217 during normal college business hours of 8:30-4:30 or email itsupport@wells.edu.

How can I make sure you get my payment?

Payments should be made via check issued to Wells College via campus mail to Joseph Dyson or dropped in the locked wooden box on the office door at Macmillan 116. Appointments can be arranged if you have a problem with your bill.

To ensure that your payment is applied correctly, your name, college id number, or your phone account number (not your PBN) should be on the check. This is especially important for checks written by anyone whose name does not appear on the account (your parent's, for instance).

What happens if I don't pay my bill?

  • If payment in full is not received by the due date, you will be charged a late fee as follows:
    • $2.00 for balances up to $10.00
    • $5.00 for balances between $10.00 and $25.00
    • $10.00 for balances greater than $25.00
  • Past due accounts that exceed $100.00 will be subject to termination. If the account is terminated, a $10.00 service charge will be assessed and the account will be transferred to Accounting for collection.
  • All non-graduating students' accounts will need to be settled by June 30th. Unpaid accounts are subject to termination and/or service charges prior to the fall semester.

How do I Deactivate/Reactivate my PBN?

Deactivation of PBN

  • Senior accounts will automatically deactivate approximately on Monday of Exam Week at the end of the academic year. You'll be notified in advance of the scheduled deactivation date.
  • Accounts that exceed $100.00 will be subject to termination. If the account is terminated, a $10.00 service charge will be assessed and the account will be transferred to Accounting for collection.
  • Unpaid accounts over the summer are subject to termination. If the account is terminated, a $10.00 service charge will be assessed and the account will be transferred to Accounting for collection.
  • You may choose to terminate your account, simply notify itsupport@wells.edu via email.

Reactivation has no fees attached.

  • Reactivation is accomplished by remitting payment that places your account back in good standing.
  • An account that has been transferred to Accounting will be reactivated after your Campus Bill is paid in full. It is your responsibility to notify me when this is done. I will verify with accounting before your pbn is reactivated.

Will I be billed if I call the wrong number?

Wrong numbers, cut-offs, and poor transmissions will not be billed if you contact Joe Dyson by emailing itsupport@wells.edu or phone (x3217) immediately after this occurs to explain the problem. The incident will then be removed from your statement.